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I would just like to post about another great experience I had with LBI HotSpring Spas. This is a follow up story that I had to share that shows another example of the great above and beyond service and personal attention that you get from the staff and owners of LBI HotSpring Spas. As always, my story begins with Amy who has always been there to help me with every aspect of spa ownership; from buying my first spa 13 yrs ago to helping me pick the perfect replacement spa last year. This, along with patiently answering my never ending barrage of questions.
So, as anyone knows, no matter how great a product is, be it a Lamborghini or a HotSpring spa, sometimes a completely unavoidable problem can arise. Unfortunately, that is what happened with my spa. There was a problem with some tubing in my spa that HotSpring had quickly remedied, but a few spas got through before the problem was noticed. There were a couple of possible solutions that were suggested by Watkins (owner of HotSpring) but for some reason did not fix mine.
Amy stayed on top of this from Day One, and along with the field staff, made my situation a priority… all the while making sure that I didn’t lose any Spa time. Now the really amazing part of this story. When these solutions did not resolve the problem, Amy reached out to Watkins and requested that instead of trying additional fixes, and to not inconvenience me anymore, that the spa be replaced. And that is what they did. I received a brand new year model of my spa with some really great new features that make the spa even better. This is just awesome!!
I just want to say Thank you, Thank you, Thank you to everyone at LBI HotSpring Spas. Jack (the owner), the staff and crew, and especially Amy!! No one could ask for a better experience than what you get at LBI HotSpring Spas. You are treated as family and the concern for your enjoyment and satisfaction starts the day you walk in the door and never ends.
Thank you all again.
I have owned this hottub since 2007 with only 1 problem with the spa, and nothing to do with LBI. Seems when we had a brown out, some board for the heater broke, the other thing was I bought a new cover online because I thought it was cheaper, so was the material it was made out of.
I will be going to the store soon to buy a new cover before the winter starts. Our spa is on 24/7 everyday of the year, always ready for us to use.
My wife and I first purchased a spa from LBI Hot Springs’ Surf City store about three years ago. The spa was to be installed on the roof of our LBI home. Jack the owner of LBI Hot Springs convinced us to also purchase “hurricane straps” to secure the cover during high winds and storms. That turned out to be a great recommendation as evidenced by the fact our tub and cover survived unscathed during the 75 mph winds of hurricanes Irene and Sandy. Thanks to all at LBI Hot Springs!
After extensive research I decided to buy my hot tub (Bolt, 220 amp) from LBI Hot Springs. I had it up and running in September and have enjoyed it for the past two months. Their prices were consistent with even Costco’s and BJ’s. The Hot Springs brand is second to none. The electric cost was approximately $20/mo. Amy in Ship Bottom was extremely knowledgeable, helpful, and courteous. I took her advice regarding the proper base for the tub and how to properly cover the tub. I am glad to report that even after Sandy, the tub went on (11/5/12) yesterday. Thanks, Amy.
I have owned my Hot Springs hot tub since 2005 and it is one of the best purchases I have ever made, but the smartest decision, was purchasing it at LBI HotSprings. The people that work there are incredibly friendly, knowledgeable and professional. Their service is always top-notch and done right.
I would personally like to mention and thank Amy for all her help over the years and particularly her patience. Amy will always take her time and answer all your questions and guide you in the right direction. Amy is also someone who will follow up on a question or suggestion until she gets the answer for you. God knows being the person I am, who has a million questions, she has always been patient and helpful and always with a smile.
I have owed hot tubs for over twenty years. I can say LBI has been hands down my best experience with any company at the Shore. In addition to the superior product they offer, their committment to personal customer service is remarkable. From the sales staff to the service reps, everone is focused on gettting it right for the client. I have and will continue to recommend to all that ask.
Have had our spa since 2009, and have been treated very well on all occasiion, it’s nice to feel like part of the family when you do busineess with LBI Hot Springs….the servce it great, the product is great…“
Thanks for all you do to make our summers the best for our family of 14…